Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery typically takes 3–7 business days after processing. You will receive tracking by email once your order ships.
Do you offer free shipping?
Yes — free standard shipping is available on qualified orders. Any shipping cost for non-qualifying orders is shown at checkout before you pay.
Where do you ship?
We currently ship to customers throughout the United States.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Some opened personal care items are not returnable for hygiene reasons. See our Refund Policy for full details.
How do I start a return?
Email support@baskstores.com with your order number and the items you wish to return, and our team will send instructions within 1–2 business days.
When will I get my refund?
Approved refunds are processed to your original payment method within 5–10 business days after we receive and inspect your return.
Orders
How do I track my order?
Use the tracking link in your shipping confirmation email, visit our Order Tracking page, or check your account.
Can I change or cancel my order?
Contact us as soon as possible at support@baskstores.com. If your order has not yet shipped, we will do our best to update or cancel it.
Products
Are your products safe to use?
Our products are intended to support general wellness and personal care. Always read labels and consult a healthcare professional before trying a new product if you have a medical condition or concern.
How do I choose the right product?
Each product page includes a detailed description and benefits. If you are unsure, reach out to our support team and we will be glad to help.
Still have questions?
Contact us at support@baskstores.com or call +1 (380) 300-1599, Monday–Friday, 9:00 AM–5:00 PM PST.