Shipping
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive in 3–7 business days. You'll receive tracking by email once your order ships.
Do you offer free shipping?
Yes — we offer free standard shipping within the United States.
Returns
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Refund Policy for details.
Products & Care
How should I care for my towels and linens?
Machine wash cold with like colors and tumble dry low. Avoid fabric softener to keep towels soft and absorbent. See each product page for specific care.
What are your products made of?
Our towels and washcloths are made from materials such as 100% cotton, Turkish cotton, and bamboo-derived rayon. Exact materials and sizes are listed on each product page.
Orders
How do I track my order?
Use the tracking link in your shipping confirmation email, or visit our Order Tracking page.
Still have questions?
Email support@baskstores.com or call +1 (380) 300-1599, Monday–Friday, 9:00 AM–5:00 PM PST.